PRIVACY POLICY
Effective Date: 08th January 2024
At Expats Living Abroad ™️, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, services, and any related online platforms.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and other contact details when you voluntarily provide them through forms, subscriptions, or account creation.
Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on the site.
Cookies: Small data files stored on your device to enhance your browsing experience. You can manage cookie settings through your browser preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and improve our services, including customer support and tailored content.
To communicate with you regarding updates, promotions, and relevant information.
To analyze website usage and enhance user experience.
To comply with legal obligations and protect the rights, property, or safety of Expats Living Abroad ™️ and our users.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Trusted third parties who assist us in operating our website and services, subject to confidentiality agreements.
Legal Requirements: Authorities, if required by law or in response to legal processes.
4. Your Rights and Choices
You have the right to:
Access and update your personal information.
Request the deletion of your personal data.
Opt-out of receiving marketing communications from us.
Disable cookies through your browser settings.
5. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us.
Refund Policy for Digital Downloads:
Due to the nature of digital products, all digital downloads are non-refundable. This includes items such as e-books, templates, guides, and any other downloadable content.
Can I return or exchange a digital download?
Unfortunately, we do not accept returns, exchanges, or cancellations for digital download products. Once the file has been purchased and delivered, it cannot be returned.
What should I do if I encounter an issue with my digital download?
If you experience any problems with your digital download, such as issues with accessing the file or technical difficulties, please don't hesitate to contact us. We’re committed to resolving any problems as quickly as possible.
Refund Policy for Consultation Calls:
All consultation calls are final sale and non-refundable due to the time and preparation involved.
Can I cancel or reschedule my consultation call?
Yes, you may reschedule your consultation call with at least 48 hours’ notice. To do so, please contact us directly. Cancellations or requests to reschedule made less than 48 hours before the appointment may not be accommodated.
What happens if I miss my scheduled consultation?
If you miss your scheduled consultation without prior notice, the session will be considered completed and no refund or rescheduling will be offered. Please contact us as soon as possible if you encounter any issues attending your session.
Refund Policy for Relocation Services
Expats Living Abroad (ELA) is committed to delivering exceptional relocation services. Our refund policy ensures fairness while protecting our ability to provide high-quality support. By engaging our services, clients agree to the following strict refund terms:
1. Refund Eligibility
Refunds are granted only in the following cases:
Service Non-Delivery: If ELA is unable to deliver agreed services due to factors entirely within our control.
Cancellation Within the Allowable Period: Clients cancel within the stipulated cancellation window (see Section 3).
Refunds are not granted for:
Changes in personal circumstances or decisions, such as postponing or canceling relocation plans, after services have begun.
Failure to provide required information, documents, or access necessary for completing the service.
The initial deposit (See section 2 &3)
Delays, errors, or disruptions caused by third-party providers (e.g., shipping companies, government agencies, property managers).
2. Service Fee Categories and Refund Provisions
a. Non-Refundable Fees
The following fees are strictly non-refundable:
Consultation fees, including initial assessments.
Administrative fees for service setup and resource allocation.
Any fees paid to third parties as part of the service process.
b. Refundable Fees (Strictly Pro-Rated)
Refunds for unused portions of services may be granted only if:
A formal cancellation request is submitted in writing.
The request is reviewed and approved by ELA.
Refunds for unused portions will be calculated based on completed deliverables and time invested. A 25% processing fee will apply to all approved refunds.
3. Cancellation Policy
Within 7 Calendar Days of Booking: Clients may cancel and request a refund of refundable fees, less a 25% processing fee, provided no services have commenced.
After 7 Calendar Days and Prior to Service Commencement: Refunds will be limited to 50% of refundable fees, subject to approval.
After Service Commencement: No refunds will be issued for any reason.
4. Third-Party Costs
All costs associated with third-party services (e.g., legal advisors, property inspections, shipping) are non-refundable and subject to the policies of those providers. ELA is not responsible for recovering such costs.
5. Exceptional Circumstances
In rare cases of unavoidable disruptions (e.g., natural disasters, government-mandated restrictions), ELA may:
Offer a rescheduling of services at no additional cost.
Provide a limited credit toward future services, at ELA’s sole discretion.
Refunds will not be provided in these circumstances.
6. Dispute Resolution
All refund disputes must be submitted in writing within 5 calendar days of a refund decision. ELA will review and respond within 10 business days. The decision after this review is final and binding.
7. Refund Processing
Approved refunds will be processed within 30 business days.
Refunds are issued only through the original payment method. No alternate arrangements will be made.
8. No Refund for Breach of Contract
Any violation of ELA’s terms of service, including providing false or misleading information, will result in forfeiture of all refund rights.
9. Amendments to Policy
ELA reserves the right to amend this policy at any time without prior notice. Changes will not retroactively affect existing contracts but will apply to new agreements immediately.
BUSINESS PARTNERSHIP PROGRAM
TERMS & CONDITIONS + PRIVACY POLICY
Last updated: December 2024
TERMS & CONDITIONS
1. Introduction
These Terms & Conditions govern participation in the Expats Living Abroad Business Partnership Program, also referred to as the Expat Partner Business Network or Service Provider Partnership Program (“Program”).
By purchasing any of our subscription packages (Silver, Gold, or Elite) or participating in any related activities, you (“Expat Partner,” “Service Provider,” “Partner,” or “you”) agree to be bound by these Terms.
ELA (“we,” “our,” “us”) provides visibility, digital features, community access, and client referrals designed to support businesses within the global expat ecosystem.
ELA is not a social media marketing agency, PR agency, advertising agency, or professional film-production service.
2. Scope of Services
ELA provides varying levels of visibility and referral benefits depending on the purchased package. These may include:
Priority referrals
Digital features on ELA platforms (website, blog, email list, YouTube, podcast, social media, etc.)
Custom promotional content
Community group access
Networking and VIP invitations
Marketing campaigns
Business spotlights
All services are provided at ELA’s discretion, following our internal editorial standards, creative direction, and production capabilities.
3. Creative Control & Editorial Authority
To maintain consistent quality across the ELA ecosystem, ELA retains full editorial and creative control over:
Digital content creation
Video production
Blog features and written content
Email campaigns
Social media posts
Podcast or YouTube guest features
Graphic and branding elements
This means:
ELA is not obligated to edit, modify, recreate, or re-produce content at the request of the Partner unless ELA chooses to do so.
Content creation timelines and formats are determined solely by ELA.
Partners may provide general brand guidelines, but ELA reserves the right to prioritize its own creative standards.
Partners may not demand, dictate, or attempt to control production processes, posting schedules, copywriting style, or digital strategy.
4. Accuracy, Typographical Errors & Platform-Generated Text
ELA maintains a high standard of professionalism and accuracy in all content we produce. That said, minor typographical or formatting variances may occur within digital materials. These do not constitute grounds for refunds, cancellations, disputes, or cease-and-desist demands.
In addition, many digital platforms automatically generate certain elements that are outside of ELA’s control, including but not limited to:
Auto-generated captions on YouTube, Instagram, TikTok, Facebook Reels, and other short-form video platforms
Auto-corrected or platform-formatted text overlays
Automatically transcribed subtitles
System-generated spacing, line breaks, hashtags, display text, or visual compression artifacts
AI-assisted transcription errors produced by third-party platforms
As these elements are produced by external systems and not by ELA, ELA cannot guarantee accuracy nor be held responsible for platform-generated errors or misinterpretations.
If an Expat Partner notices a typographical issue within ELA-created text (excluding automatic platform-generated content), we welcome respectful notification. ELA may choose—at its discretion—to correct or update the content when feasible and when aligned with editorial standards.
However, such corrections are not obligated and do not impact the validity or fulfillment of the contracted service package.
5. Intellectual Property Rights
5.1 ELA-Created Content
All content created by ELA for or relating to your business—including but not limited to videos, graphics, text, marketing assets, photography, blog posts, interviews, and recorded media—remains the sole property of ELA.
ELA grants Partners a non-exclusive, non-transferable license to share or repost the content for self-promotion during the subscription period.
Partners do not own the content and may not:
Demand edits or removal
Restrict ELA’s right to publish
Issue takedown requests
Attempt to control usage or distribution
Repurpose content without ELA’s written permission
5.2 Partner-Owned Content
Any materials provided by the Partner remain the Partner’s property.
However, by participating in the Program, the Partner grants ELA a perpetual, royalty-free license to use provided materials for marketing and promotional purposes.
6. No Cease & Desist Claims for Contracted Deliverables
Because the Program involves visibility and exposure services, once ELA creates and publishes content as part of your subscription:
You cannot issue a cease & desist order to halt use of those materials.
You cannot demand permanent removal of content unless there is a legal reason (e.g., defamation, privacy breach).
Discomfort with creative style is not grounds for removal.
ELA may choose to remove content voluntarily at its discretion, but is not obligated.
7. Referrals & Client Volume
Referral numbers stated in package descriptions (e.g., up to 36 per year for Elite) represent the maximum potential volume, not a guaranteed minimum.
ELA does not guarantee:
Specific outcomes
Booked clients
Conversion rates
Revenue increases
Engagement levels
ELA provides visibility opportunities, not guaranteed sales.
8. Conduct Expectations
Partners must maintain professional and respectful communication.
ELA reserves the right to:
Decline service
Pause collaboration
Terminate a partnership without refund
…if a Partner engages in:
Harassment
Abusive communication
Repeated unreasonable demands
Defamation
Attempts to control or dictate ELA’s creative processes
9. Refunds & Cancellations
All Program fees are non-refundable, including:
Digital features
Visibility benefits
Custom marketing content
Sale or discounted pricing
Unused referral opportunities
Early termination by the Partner
Refunds are not issued due to dissatisfaction with creative style or content format.
10. Limitation of Liability
ELA is not liable for:
Loss of business
Loss of income
Missed opportunities
Negative reviews or engagement
Errors in third-party platforms
Partner dissatisfaction with creative direction
Total liability, if ever applicable, is limited to the amount the Partner paid for their subscription.
11. Termination
ELA may terminate a Partner's subscription if the Partner:
Violates these Terms
Behaves in a manner harmful to the ELA community
Attempts to control or disrupt ELA’s editorial functions
No refunds will be provided.
PRIVACY POLICY
1. Information We Collect
We may collect:
Contact information
Business details
Social media links
Payment information (processed securely by third-party gateways)
Analytics and performance data
Communications with ELA
2. How We Use Your Information
We use your information to:
Deliver Program services
Promote your business
Feature you in visibility campaigns
Provide referrals
Improve service offerings
Process payments
Send marketing and communication updates
Comply with legal obligations
3. Sharing of Information
ELA may share Partner information:
With potential clients seeking referrals
Within ELA’s media channels
With marketing platforms
As required by law
ELA does not sell Partner information to third parties.
4. Data Retention
ELA retains Partner data for the duration of the subscription and for legitimate business purposes thereafter.
Partners may request data deletion where legally applicable.
5. Security
ELA implements reasonable security measures to protect Partner information.
However, no system is 100% secure; Partners assume limited inherent risk when submitting data.
6. Marketing Communication
By joining the Program, Partners consent to receive:
Email updates
Referral notifications
Marketing campaigns
Newsletter content
Visibility opportunities
Partners may opt out of general marketing (but not essential service emails).
7. Consent
By purchasing or participating in any ELA Program package, the Partner expressly consents to this Privacy Policy.
8. Updates
ELA reserves the right to update or modify these terms at any time.
Continued participation constitutes acceptance of any changes.